Equality, Diversity & Inclusion
Remedy Support is committed to fair, dignified, and inclusive care for everyone — regardless of who they are or where they come from.
Our Commitment
Remedy Support and Recruitment Group Ltd is committed to providing equal opportunities for all service users and employees, and to eliminating unlawful discrimination under the Equality Act 2010 s.29.
We recognise that diversity in our workforce enables us to provide culturally sensitive, person-centred care. We actively encourage applications from individuals of all backgrounds and identities.
Our EDI principles are embedded in our recruitment process, staff training programme, care planning approach, and complaints handling procedures.
Nine Protected Characteristics
We do not discriminate — directly or indirectly — on the basis of any of the nine characteristics protected under the Equality Act 2010:
Age
We provide care across the full lifespan and do not discriminate based on age in our service delivery or employment practices.
Disability
We make reasonable adjustments for service users and employees with disabilities, including accessible communications and adapted care plans.
Gender Reassignment
We treat all individuals with respect regardless of gender reassignment and accommodate preferences for care worker gender where operationally possible.
Marriage & Civil Partnership
No person is treated less favourably in employment on the basis of marriage or civil partnership status.
Pregnancy & Maternity
We support pregnant employees and new parents. Care plans are adapted for clients who are pregnant or in the postnatal period.
Race
We celebrate cultural diversity among our workforce and service users. Culturally sensitive care — including dietary, religious, and communication preferences — is embedded in every care plan.
Religion or Belief
Spiritual and religious needs are respected in care delivery. Our workers are trained to support religious practices and dietary requirements.
Sex
All employees and service users are treated fairly regardless of sex. Gender preference requests for care workers are accommodated where possible.
Sexual Orientation
We provide a welcoming, non-judgemental environment for all service users and employees regardless of sexual orientation.
Culturally Sensitive Care
We understand that care must respect cultural, religious, and personal values. When we create your care plan, we ask about:
- Dietary requirements, including Halal, Kosher, vegetarian, and allergy-specific diets
- Prayer times, religious observances, and spiritual practices
- Language preferences and the need for an interpreter
- Preferences for the gender or cultural background of your care worker
Equal Opportunities Employer
Remedy Support is an equal opportunities employer. Recruitment decisions are based on skills, qualifications, and experience alone. We welcome applications from all communities, and our recruitment process is designed to eliminate bias at every stage.
If you require a reasonable adjustment during the recruitment process — such as an accessible application format or interview accommodation — please let us know at info@remedysupport.co.uk.
EDI Lead & Raising Concerns
EDI Lead: Elizabeth Mwihaki
Contact: elizabeth@remedysupport.co.uk
If you believe you have been treated unfairly on the basis of a protected characteristic — as a service user, family member, or job applicant — you have the right to raise a formal complaint using our Complaints Procedure. You may also contact the Equality and Human Rights Commission (EHRC) at equalityhumanrights.com or on 0808 800 0082.
Get in touch
Speak to us about your needs
We adapt our care and services to meet individual needs. Tell us what matters to you.