Cookie Policy
Last Updated: June 2026
What Are Cookies?
Cookies are small text files that websites place on your device. They are used to make websites work, to understand how visitors use them, and to provide functionality like live chat. Under the UK Privacy and Electronic Communications Regulations (PECR) 2003, we must get your consent before setting non-essential cookies.
How We Use Cookies
When you first visit this site, a cookie consent banner asks for your permission before any optional cookies are set. Strictly necessary cookies are active immediately — they keep the site running and remember your consent choice. All other cookies are only set after you click Accept All or enable them via Manage preferences.
Required for the site to function. They cannot be disabled.
| Cookie name | Provider | Purpose | Retention | Type |
|---|---|---|---|---|
| rs_cookie_consent | Remedy Support | Stores your cookie consent preferences so we do not ask again on every visit. | 12 months | First-party |
Help us understand how visitors use the site. All data is anonymised.
| Cookie name | Provider | Purpose | Retention | Type |
|---|---|---|---|---|
| _ga | Google Analytics | Distinguishes unique users by assigning a randomly generated number as a client identifier. | 2 years | Third-party |
| _ga_XXXXXXXX | Google Analytics | Stores and counts page views. | 2 years | Third-party |
Enable the live chat widget. Only set if you accept cookies.
| Cookie name | Provider | Purpose | Retention | Type |
|---|---|---|---|---|
| TawkConnectionTime | Tawk.to | Stores chat connection time to maintain session continuity. | Session | Third-party |
| __tawkuuid | Tawk.to | Identifies returning visitors to the chat service. | 6 months | Third-party |
| ss | Tawk.to | Maintains chat session state. | Session | Third-party |
Managing Your Cookie Preferences
You can change your cookie preferences at any time by clearing your browser's local storage for this site or by clicking the link below to reset the cookie banner:
You can also manage cookies in your browser settings. Note that blocking strictly necessary cookies may affect how the site functions.
Questions?
If you have any questions about how we use cookies, contact us at info@remedysupport.co.uk or see our full Privacy Policy.