Audit-Ready Profiles
Provided prior to every shift
100%
Enhanced DBS
6mo+
Min. Experience
15+
Mandatory Modules
Daily
NMC Pin Checks
Our 4-Stage Vetting Pipeline
Every candidate goes through the same robust, multi-stage process — assessed fairly and consistently on competence, safety and legal compliance, and on nothing else. It's how we protect the people in our care without closing doors that should stay open.
Identity & Right to Work
We verify identity and proof of address in person, then confirm Right to Work status in line with current Home Office guidance — checking document authenticity, valid immigration status and any visa expiry dates before a candidate is ever cleared for interview.
Enhanced DBS Check
We carry out the appropriate level of Disclosure and Barring Service check for every role, in line with relevant legislation. A criminal record is rarely an automatic bar — each disclosure is reviewed fairly and individually, weighing its relevance, recency and any evidence of rehabilitation against the safety of those in our care.
Referencing & History
We require a complete, gap-free employment history with a minimum of two verified professional references covering the last 3 years, plus direct confirmation of qualifications and professional registrations with the relevant awarding or regulatory body.
Clinical Interview
Face-to-face competency interviews assess situational judgement, clinical skills and communication — followed by ongoing compliance monitoring and revalidation throughout their time working with us, not just at the point of hire.
The Training Matrix
Every healthcare assistant and support worker must complete and pass the comprehensive Care Certificate, alongside annual mandatory refreshers.
Basic Life Support (BLS)
Manual Handling (Hoists & Transfers)
Safeguarding Adults & Children
Infection Prevention & Control (IPC)
Safe Administration of Medication
Information Governance & GDPR
Fire Safety & Fire Marshal
Health & Safety at Work
Equality, Diversity & Human Rights
Food Hygiene & Safety
Download our compliance policies
Access the latest Remedy Support governance documents for compliance, training, recruitment and safety.
Complaints Policy
A clear process for raising, recording and responding to complaints in a timely way.
Equality & Diversity Policy
How we promote inclusive, fair treatment for all staff, clients and stakeholders.
Health & Safety Policy
Our approach to keeping people safe through risk management and safe working practices.
Mandatory & Statutory Training Policy
The training standards we require for every member of our clinical and care team.
Online Safety Policy & Procedure
Guidance for safe digital working, data protection and online conduct.
Safer Recruitment Policy
Our process for recruiting staff safely, fairly and in line with regulator expectations.
Statement of Purpose
A summary of our values, services and the outcomes we deliver for clients.
Complaints & Incident Policy
Our updated process for handling complaints and incidents, including reporting and escalation procedures.
Whistleblowing Policy
Protection and reporting guidance for staff who raise concerns about wrongdoing or poor practice.
Complaints and Incidents Policy (2026)
Our latest complaints and incidents policy, covering first contact resolution, triage and the clinical complaints process.
Equality and Diversity Policy (2026)
Our latest equal opportunities, dignity at work and diversity policy for our flexible workforce.
Mandatory and Statutory Training Policy (2026)
Our latest statement of the statutory and mandatory training required for every member of our team.
Whistleblowing Policy (2026)
Our latest confidential reporting policy, setting out how staff can raise concerns and how they are protected.
Employment Checks Policy & Procedure
Our pre- and post-employment checking standards, covering identity, right to work, references and DBS checks.
Carbon Reduction Plan
Our published carbon footprint, emissions reduction targets and commitment to achieving Net Zero by 2050.
Apprenticeship Policy
How we support apprentices through structured, supervised training pathways into substantive roles.
Continuous Quality Assurance
Compliance isn't a one-time checklist; it is an ongoing commitment to safety. We employ a dedicated clinical governance team to continuously monitor our workforce.
Annual Appraisals
Every agency worker undergoes a mandatory yearly appraisal to review their performance, update their goals, and re-verify their core competencies.
On-Site Spot Checks
Our clinical supervisors conduct unannounced spot checks on our staff while they are on shift to ensure our high standards are consistently met in practice.
NMC PIN Monitoring
For registered nurses, we run automated, daily checks against the Nursing and Midwifery Council register to ensure there are no active restrictions or fitness-to-practice issues.
Need to review our compliance packs?
We operate with total transparency. Contact our governance team to request sample staff compliance packs or to discuss your specific auditing requirements.